Introduction
RENTCAR is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, booking system, and rental services.
Information We Collect
We collect the following types of personal information:
- Identity Information: Full name, date of birth, nationality
- Contact Information: Phone number, email address, WhatsApp number
- Document Information: Passport number, driving license details
- Booking Information: Rental dates, vehicle preferences, pickup/delivery locations
- Payment Information: Payment method details, deposit transactions
- Technical Information: IP address, browser type, device information when using our website
How We Use Your Information
Your personal data is used to:
- Process and manage your vehicle rental bookings
- Verify your identity and driving eligibility
- Communicate with you about your booking (confirmations, reminders, updates)
- Process payments and security deposits
- Handle insurance claims and incidents
- Comply with legal and regulatory requirements
- Improve our services and customer experience
Data Sharing
We do not sell your personal data. We may share your information with:
- Insurance providers: To process insurance coverage and claims
- Law enforcement: When required by law or in case of traffic violations
- Payment processors: To process your payments securely
Data Retention
We retain your personal data for the duration of the rental agreement plus 3 years thereafter, or longer if required by applicable laws (e.g., for tax or legal purposes).
Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal retention requirements)
- Withdraw consent for marketing communications at any time
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. All payment transactions are encrypted using industry-standard SSL technology.
Cookies
Our website uses cookies to improve your browsing experience. You can manage your cookie preferences through your browser settings.
Contact
For any questions about this Privacy Policy or to exercise your data rights, please contact us through our website contact form or visit our office.
Updates
This Privacy Policy may be updated periodically. The latest version is always available on our website.